Version 1.0 · Effective Date: July 11, 2026
Coach Compass ("Coach Compass," "we," "us," or "our") is a fitness coaching management platform owned and operated by Kathleen Arroyo, located in Nevils, Georgia, USA.
This Privacy Policy explains how Coach Compass collects, uses, stores, and protects information when trainers and fitness professionals use our platform.
By creating an account or using Coach Compass, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
Coach Compass is designed for fitness professionals to organize and manage their coaching businesses. We collect information necessary to provide and improve our services.
Trainer Account Information
When a trainer creates an account, we may collect:
- Name
- Email address
- Account login information
- Profile information
- Subscription information
- Device and usage information related to app performance
Client Information Entered by Trainers
Because Coach Compass is a trainer management platform, trainers may enter information about their clients, including:
- Client name
- Contact information (if provided by the trainer)
- Age
- Height
- Weight
- Fitness goals
- Body measurements
- Progress photos
- Workout programs
- Workout history
- Nutrition goals or tracking information
- Trainer notes
- Progress updates
Trainers are responsible for ensuring they have obtained appropriate permission from their clients before entering or uploading client information, including photographs.
2. How We Use Information
Coach Compass uses collected information to:
- Provide and maintain the Coach Compass platform
- Allow trainers to organize client information
- Store workout programs and progress records
- Improve app performance and reliability
- Process subscriptions and account management
- Provide customer support
- Maintain security and prevent misuse
Coach Compass does not sell personal information.
3. Client Information and Trainer Responsibility
Coach Compass provides tools for trainers to manage their coaching businesses.
Trainers are responsible for:
- Obtaining appropriate consent from clients before storing their information.
- Ensuring they have the right to upload client photographs and personal information.
- Maintaining appropriate professional standards when using client information.
- Complying with applicable privacy laws and regulations.
Coach Compass acts as a platform that allows trainers to organize information they provide.
4. Progress Photos and Personal Information
Progress photos may contain personal information and are considered sensitive client information.
Trainers should only upload photos when they have received appropriate permission from the individual pictured.
Coach Compass uses reasonable measures to protect stored information; however, trainers are responsible for ensuring they have appropriate authorization before uploading client content.
5. Data Storage and Security
Coach Compass uses third-party technology providers to securely operate the platform, which may include authentication, database hosting, analytics, and app infrastructure providers.
We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, disclosure, alteration, or destruction.
No method of electronic storage or transmission is completely secure, and we cannot guarantee absolute security.
6. Payments and Subscription Information
Coach Compass subscriptions may be processed through Apple App Store or other authorized payment providers.
Coach Compass does not store full payment card numbers, banking information, or payment security codes.
Subscription status and transaction information necessary to manage access may be collected.
7. Analytics and Device Information
Coach Compass may collect limited technical information such as:
- Device type
- Operating system
- App version
- Crash reports
- Performance data
This information helps us maintain reliability and improve the application.
8. Data Retention
We retain information for as long as necessary to provide services, maintain accounts, comply with legal obligations, resolve disputes, and enforce agreements.
Trainers may request account deletion according to our Account Deletion Policy.
9. Account Deletion and Data Requests
Trainers may request deletion of their Coach Compass account and associated information.
Requests can be submitted through:
- Email: support@coachcompass.life
We may require verification of account ownership before processing deletion requests.
10. Children's Privacy
Coach Compass is intended for use by fitness professionals and is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children.
11. Third-Party Services
Coach Compass may use trusted third-party providers to operate features of the application, including:
- Authentication services
- Database hosting
- Cloud storage
- Analytics services
- Payment processing services
These providers may process information only as necessary to provide their services.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our services, technology, or legal requirements.
Updated versions will include a revised effective date.
13. Contact Us
If you have questions about this Privacy Policy or how information is handled, contact:
Coach Compass
Owned and operated by Kathleen Arroyo
Nevils, Georgia, USA
Email: support@coachcompass.life
Website: coachcompass.life